Tenant FAQs

To ensure smooth communication and provide efficient maintenance service, we require all non-emergency maintenance requests to be submitted in writing through your portal, email, or letter. This helps us send the appropriate service technician and avoid any miscommunication. To help us address your maintenance requests promptly, please follow these guidelines:

• Submit all non-emergency service requests in writing through your portal, email to our Maintenance Department, or letter.
• Provide as many details as possible about the issue(s), and cooperate with our staff if we require additional information, such as pictures to better understand the maintenance issue(s).
• If you call us and we’re unavailable, please leave a detailed voicemail message, and we’ll respond within 24 hours or less.
• Let us know if you have limited availability for communication and your preferred mode of communication (phone, text, or email).
• Our standard hours of operation are from Monday to Friday, 9:00am to 4:00pm.

In most cases, you are responsible for paying for your electricity, gas, and water utilities. However, if you are renting a home in a municipality that offers Water Affidavits, you are required to provide one. If a Water Affidavit is not available, we will have the water bill sent to us, pay it on your behalf, and then bill you for the expense through your rent ledger. A copy of the water bill will be accessible to you via your portal. Please be aware that unpaid water bills will be considered unpaid rent and may accumulate late fees if not paid on time. If you are renting a unit in a multi-family building, please review your lease to confirm which utilities you are responsible for.

We conduct annual interior inspections as well as required city inspections, which need your cooperation to schedule. The purpose of annual inspections is to ensure that you are maintaining the home properly and also to identify any maintenance issues that may be present. Our inspectors will record the inspections, and we appreciate your cooperation. We also conduct inspections when we take over the management of a home, so that we can document the condition and identify any maintenance issues. Please make sure to cooperate with scheduling all inspections. Failure to do so may result in us having to issue a Legal Entry Notice to gain access.

Our standard lease includes an auto-renewal clause to make the renewal process as convenient as possible for you. You don’t have to take any action, and you can find the terms of the auto-renewal on your portal to review and contact us with any questions. We aim to exceed your expectations, so you can choose to stay with us. To avoid any surprises, we send email reminders 90 days and 70 days before your lease expires to notify you that it will automatically renew. These emails also include reminders about our Move-Out process.

Hopefully you’re moving because of good news! Please note that we usually require a 60-day notice before moving out, but it’s best to double-check your lease for the exact terms. If you’re interested in moving to another property within our management, please check our available homes. Alternatively, if you’re looking to purchase a home, we can assist you with that as well. To ensure a smooth move-out process, please read your lease and the emails we send you about the necessary steps. Here’s a summary of some of those steps:

1. Schedule a final water meter reading with the city to receive a final bill.
2. Ensure that the lawn is trimmed and any weeds around the fence line, house, and garage foundations are removed. If it’s winter, shovel the snow from all walkways, sidewalks, and the driveway.
3. Clean all appliances inside and out and clean behind and underneath them.
4. Remove any stickers from doors and walls.
5. Verify that all smoke and carbon monoxide detectors have the correct lithium-ion batteries.
6. Replace any missing or non-working light bulbs.
7. Remove all debris, as leaving it behind may result in additional fees.

Please don’t hesitate to contact us if you have any other Move-Out concerns.

To ensure a smooth move-out process, please carefully review your lease and the email notices we send regarding state law requirements. Please note that we are legally required to inspect the property and obtain bids for any damages within 30 days before returning your deposit. Our move-out inspection will only be scheduled once you have returned the home to us. We commonly charge security deposits for failure to weed, unpaid water bills, unclean appliances, missing or incorrect light bulbs and smoke detector batteries, and debris left behind in the yard, garage, or basement. It is often more cost-effective for you to address any issues than for us to handle them.

To ensure your safety and the safety of all occupants, we ask that you vacate the premises immediately and call 911 if you feel that your safety is in danger. If the issue is related to electricity, gas, or water, please also call the local utility company emergency service. Afterward, please contact us to report the problem. Your safety is our top priority, so we ask that you remove yourself from any potential hazards. If you choose to remain in the home, we appreciate any assistance you can provide in minimizing damages until a Service Tech arrives. This may involve us guiding you through the process of turning off gas or water valves. Please note that our company policy defines an emergency as an issue that could result in injury to a person or severe damage to the property.

As animal enthusiasts, we understand how important pets can be to you. If you’re considering getting a pet, please inform us immediately. We’ll make every effort to seek permission from the homeowner, so you can enjoy the companionship of a pet. Please note that you’ll typically be required to pay a monthly pet fee, have renter’s insurance, and sign a Pet Addendum. We’ll also need you to provide a photo of you with your pet, the pet’s name, breed, weight, and age, along with proof of up-to-date vaccinations and municipal licensing. Please be aware that you must notify us in writing if you plan to pet-sit for anyone overnight. Written approval from us will be required for any pet-sitting lasting more than a night. Failure to follow these guidelines may result in penalties being charged.

Yes, we ask for first, last, and security, however we offer a security deposit alternative program.

We offer a multitude of ways to pay rent. You can utilize your online portal, but we also offer a program that allows you to pay with cash at your local participating walgreens and 7/11 locations.